That’s not a dumb question. A citizens arrest just means im placing them under arrest as a citizen not as a peace officer ( police). Getting physical with someone is really all up to the company that you work for, legally according to BSIS I can restrain someone in self defense but it depends on the company. some companies do not allow their officers to physically touch anyone, in other companies want you full hands-on. I hope that helps.
I’ve never had to cuff anyone because people usually ran or the police arrived. I caught a guy one time who was watching me behind a dumpster. I only caught him because I snapped a pic of his license plate when I was chasing him and he realized he was screwed.
It wasn’t required to have the mase sprayed at me because im only a security officer, not a peace officer. Peace officers I believe do.
All in all I’ve had many head on run ins with intruders but have luckily never been hurt. I have stories for days. Ha!
In the state of California you take an 8 hour course that is authorized through the bureau of security and investigative services and that includes how to properly cuff someone and put them under a citizens arrest. I do carry cuffs and I became Baton and mase certified by choice, both of which were 4 hour courses.